General Terms of Sale and Use

Last updated: 20 October 2026

1. Purpose

These General Terms of Sale and Use (the "Terms") govern the use of the "Who am I?" website, accessible at whoami.syntropic-studio.fr (the "Site"), as well as the sale of the paid reports offered on the Site: the personality report and the orientation report. Any use of the Site and any purchase imply full and unreserved acceptance of these Terms.

2. Seller identity

The Site is published and operated by Maxence CORGIER, sole trader (entrepreneur individuel) operating under the trade name SYNTROPIC, 13 rue Transversale, 69009 Lyon, France. SIREN: 101 706 240, registered with the French National Business Register (RNE). Contact: contact@syntropic-studio.fr. VAT not applicable, Article 293 B of the French General Tax Code.

3. Description of the services and products

The Site offers two services. In these Terms, the "Report" means either of the two paid reports described below.

3.1. Personality test. The Site offers a personality test based on the Big Five model (OCEAN), made up of 40 questions drawn from the IPIP items (public domain).

  • Taking the test and accessing a free preview (archetype and brief summary) are free.
  • The full report (the "Personality Report"), which is paid, includes a detailed analysis of the five main traits, facets, an indicative positioning, thematic sections and a downloadable PDF file.

3.2. Orientation questionnaire and report (available in French only). The Site offers a career orientation questionnaire of 30 questions about interests, inspired by Holland's model (RIASEC).

  • Taking the questionnaire and accessing the free result (interest profile and full sheet of the most compatible occupation) are free.
  • The full orientation report (the "Orientation Report"), which is paid, includes: the nine other compatible occupations selected, each with its full sheet (exposure to artificial intelligence, salary, job prospects, studies, day-to-day work, working conditions); a refinement questionnaire that the user may answer as much as they wish, which re-ranks the occupations according to their constraints, preferred working conditions and priorities, and whose answers are saved so they can be resumed later; a downloadable PDF file reflecting the ranking in force at the time of download.
  • Information on occupations is based on public sources (in particular Onisep, the US O*NET database, the International Labour Organization, Dares and France Travail's labour needs survey), cited in the Orientation Report. Salaries are estimated net monthly amounts; exposure to artificial intelligence and job prospects are indicators, not forecasts.

The tests, the questionnaire and the Reports are provided for information, personal development and orientation reflection purposes. They do not constitute a diagnosis, medical, psychological or professional advice, or career guidance given by a professional, and cannot be a substitute for it. The results are based solely on the answers declared by the user.

4. Access to the Site and eligible audience

The Site is accessible to any person aged 15 or over. Purchase of a Report is reserved for adults with the legal capacity to contract. A minor may only purchase a Report under the responsibility and with the prior authorization of the holder of parental authority, who then accepts these Terms on the minor's behalf.

5. Ordering

The purchase process is as follows:

  1. the user takes the test or the questionnaire and accesses the free result;
  2. the user chooses to unlock the corresponding Report;
  3. the user confirms the waiver of the right of withdrawal (Article 9) required for immediate access;
  4. the user is redirected to the secure payment page of our provider Stripe, where they enter their email address and payment details;
  5. after payment confirmation, access to the Report is unlocked and the Report is sent to the user by email.

The sale is deemed concluded upon payment confirmation.

6. Price

The price of the Personality Report is 9.90 euros. The price of the Orientation Report is 19.90 euros. Each Report is a one-off payment, with no subscription or renewal. VAT not applicable, Article 293 B of the French General Tax Code; as no VAT applies, this price is the net amount payable. The applicable price is the one displayed on the Site at the time of the order. The publisher reserves the right to change its prices at any time, orders being invoiced on the basis of the price in force at the time they are validated.

7. Payment

Payment is made online, by bank card, through our payment provider Stripe. Payment details are transmitted directly to Stripe over a secure connection. The publisher has no access to bank card numbers and does not store them. The order is only validated after payment confirmation by Stripe.

8. Delivery and access to the Report

The Report is digital content supplied immediately. After payment confirmation:

  • online access to the Report is unlocked without delay;
  • an email containing a durable access link to the Report, together with a PDF copy, is sent to the address provided during payment.

For the Orientation Report, the delivery email contains a personal access link to the online Report, without attachment: the PDF file is downloaded from the online Report and reflects the ranking in force at the time of download. If the buyer has lost this link, they may request that it be sent again from the Orientation Report page; the link is then sent to the email address provided during payment.

The access link is personal: anyone holding it can view the Report and, for the Orientation Report, answer the refinement questionnaire. It is the buyer's responsibility to keep it confidential.

It is the buyer's responsibility to provide a valid email address and, where applicable, to check their spam folder. The access link allows the Report to be viewed at any time, subject to the continued availability of the service.

9. Right of withdrawal and waiver

In accordance with Article L221-18 of the French Consumer Code, the consumer is in principle entitled to a period of fourteen (14) days to withdraw from a distance purchase.

However, pursuant to Article L221-28, 13° of the French Consumer Code, this right does not apply to the supply of digital content not provided on a tangible medium where performance has begun after the consumer's prior express consent and express waiver of the right of withdrawal.

Before any payment, whichever Report is purchased, the buyer ticks a box by which they expressly request immediate access to the Report and acknowledge losing the right of withdrawal once the Report is unlocked. Payment is not available until this box is ticked. This waiver is collected expressly and time-stamped. Consequently, no refund may be requested on the basis of the right of withdrawal once the Report has been unlocked.

This clause is without prejudice to the legal guarantees (Article 10) and to the right to a refund in the event of non-conformity of the Report.

10. Legal guarantees

The buyer benefits from the legal guarantee of conformity applicable to digital content and services (Articles L224-25-1 et seq. of the French Consumer Code). In the event of a lack of conformity of the Report, the buyer may obtain that it be brought into conformity or, failing that, a price reduction or a refund, under the conditions provided by law. These guarantees apply free of charge and independently of the waiver of the right of withdrawal. For any request: contact@syntropic-studio.fr.

11. Liability

The Report is generated automatically from the sole answers declared by the user. It is intended for information and personal development and does not constitute medical, psychological or professional advice. The publisher cannot be held liable for decisions made by the user on the basis of the Report.

As regards the Orientation Report, information on occupations (salaries, job prospects, exposure to artificial intelligence, working conditions, studies) comes from public sources as at the date of collection and may change. Some of it consists of estimates, flagged as such; working conditions come from data on US occupations and are used to compare occupations with one another. The Orientation Report does not guarantee admission to any course, employment or any level of pay. Readers are encouraged to complement it with official guidance resources (Onisep, Parcoursup, guidance counsellors).

The publisher does not guarantee that the Site will be free of interruptions or errors and cannot be held liable for indirect damages resulting from its use.

12. Intellectual property

The content of the Site and of the Reports is protected by intellectual property law. Purchase grants the buyer a personal and private right to use the Report, excluding any reproduction, distribution or commercial exploitation.

13. Personal data

The processing of personal data carried out in connection with the order and the use of the Site is described in the Privacy Policy.

14. Customer service and complaints

For any question or complaint: contact@syntropic-studio.fr. The publisher undertakes to respond as soon as possible.

15. Consumer mediation

In accordance with Articles L611-1 et seq. of the French Consumer Code, a consumer who does not obtain satisfaction after a written complaint addressed to the seller may use a consumer mediator free of charge. The seller is affiliated with:

La Société Médiation Professionnelle, Alteritae, 5 rue Salvaing, 12000 Rodez, France. Website: https://www.mediateur-consommation-smp.fr

The mediator may only be contacted after a prior attempt to resolve the dispute directly with the seller.

16. Governing law and language

These Terms are governed by French law. They are drafted in French and English; in the event of a discrepancy in interpretation, the French version prevails. In the event of a dispute, and failing amicable or mediated resolution, the French courts have jurisdiction, subject to the mandatory rules protecting consumers.

17. Amendment of the Terms

The publisher may amend these Terms at any time. The Terms applicable to an order are those in force on the date of that order.